How to make the most of virtual communication

Brokering

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The shift from face-to-face contact to working-remotely has invited all of us to explore how we can continue to collaborate effectively. Investing in the partnering process and bringing presence to the question of what is needed next is as important as before. The difference is, we are asked to create spaces for these processes online and/ or over the phone.

In this edition of Stories from Practice we invited Accreditation alumni Lauren Flaherty to share her paper on communicating in a virtual world. She recently also completed the Brokering Partnerships Remotely course exploring the benefits and challenges of this new paradigm and what it means to use virtual communication more consciously when elements of context, gestures, body language and eye contact are reduced or even removed.

“Are you feeling overwhelmed by the increase in virtual communication? After generations of honing our face-to-face communication skills, we are sophisticated ‘readers’ of others; their meaning, intentions and potential to help, or harm us. The rich nature of traditional communication feeds our need to ‘fill in the blanks’ of what people are saying, reaching deeper into the meaning behind the words. Virtual communication is sterile, and if not used consciously, can lead to misunderstanding, mistrust and conflict. This paper will get you thinking about communication – and how to make the most of virtual communication, while avoiding some of the pitfalls!”

Read Lauren’s paper here let us know what you have learned in your journey of partnering remotely using #partnershipbrokers on Twitter.

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